The Penticton Recreate Department is changing over to a new account system this month, and is advising current patrons to connect emails to their current accounts to make the transition easier.
When the new system goes live on Aug. 14, account holders will receive an email with a link to activate their account. Without an email address to send to, patrons will need to contact the community centre to have their accounts activated manually before being able to register for any recreation programs.
“There are about 33,000 accounts that we will be migrating into the new system and about 70 per cent of these do not have emails attached,” said Kelsey Johnson, the recreation business supervisor, in a news release. “This could create very high call volumes and foot traffic in the building, especially as people want to activate their accounts in order to register for the Fall/Winter programs on Aug. 22.”
All current facility passes, program registrations, punch cards, and account debits and credits will be transferred between systems. The recreation department also reminds patrons that use of the fitness centre and all programs will continue as scheduled during the change and community centre scan cards do not need to be replaced.
Current account holders have until Aug. 11 at noon to update or add their email addresses. After that time, access to the current Reg-E system will be closed to allow for the new system to be implemented. Email addresses can also be added to accounts by emailing rec@penticton.ca or calling 250-490-2574.
Residents can go to www.penticton.ca/recreation for more information about the change to the new system.
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