Penticton Western News letter to the editor

Letter: When the elevator is down, who you gonna call?

Wheelchair-bound resident has trouble finding help when elevator in residence is out of order

My husband is temporarily in an electric wheelchair after complications with hip replacement surgery. On June 26, Rick was at an appointment at the physio department at the Penticton Regional Hospital when, at 3 p.m., the elevator in our residence broke down.

Technicians were unable to restart the elevator that afternoon, making it impossible for him to access our fourth-floor apartment as he is unable to stand or walk at this time.

As it was getting late in the day, I frantically tried to rectify the situation. A call to the non-emergency line for the fire department resulted in finding out that this situation didn’t fall into their jurisdiction. I left a message at Interior Health to see if I could find him a temporary bed in one of their care homes but it was not returned. I could not find a telephone number for emergency social services to inquire as I knew they assist people displaced by fire or flood but hoped they might be able to help.

Long story short, I tried the local motels along Lakeshore Drive to see if they had a room available that would accommodate a disabled person. No luck. Thankfully, the Lakeside Resort was able to provide a wheelchair-accessible room for Rick that night at a cost of $273.70.

Things were tense the next day as the elevator technicians continued to try and repair the elevator. Our thanks to Nathalie Snyder, assistant general manager at the Lakeside, for her compassion in extending Rick’s check-out time from 11 a.m. to 3 p.m. on June 27, to allow him to have somewhere to stay while we waited to see if the elevator could be repaired.

The good news is that the elevator was repaired by 2 p.m. that day and Rick was able to return home safely. Is there anyone out there who knows who to contact if this ever happens again? Thank you for your time.

Helen Vallee


Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Flooding water at West Kelowna Tim Hortons closes lane on Highway 97

This story has been updated with more accurate information. Water flooding from… Continue reading

Albas to speak at Summerland Chamber luncheon

Event will be held at Summerland Arena Banquet Room on Tuesday, Feb. 11

Local businesses partner to support SOWINS

The Community Spoons invites people to help make soups the first Monday of the month

Kelowna grandmother scammed of $14,000 in phone scam

RCMP warn of Grandparent Scam in the Okanagan after December incident

RDOS budget videos available online

Budget must be completed by March 31

VIDEO: Mass coronavirus quarantines seen in China won’t happen in Canada, authorities say

‘If a case comes here, and it is probably … it will still be business as normal’

Campfires no longer permitted at Kelowna scout camp

City of Kelowna said they rejected Camp Dunlop’s fire permit due to stricter bylaws

Province’s oldest practising lawyer shares advice at her 100th birthday party

Firefighters bring Constance Isherwood a cake with 100 birthday candles

Vernon woman suing McDonald’s for spilled coffee

Woman seeking nearly $10K, says employee failed to put lid on properly

Okanagan team leads animal rescue efforts in Australia

Brad Pattison’s team arrived in Sydney on Monday

Vernon woman suing McDonald’s for spilled coffee

Woman seeking nearly $10K, says employee failed to put lid on properly

Diners’ health tax not catching on in B.C., restaurant group says

Small businesses look for options to cover employer health tax

Avalanche danger closes Highway 1 near Chase

The highway is closed in both directions east of Chase

B.C. comic wins judgment after club owner slaps cellphone out of his hands

Incident happened last summer when Garrett Clark was performing in Abbotsford

Most Read