Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Penticton curlers reflect on B.C. Winter Games

If they could do it again, they would. A group of junior… Continue reading

Penticton RCMP seeking suspect of vandalism to Chinese place of gathering

RCMP are investigating a reported incidence of vandalism after an alleged racially-motivated attack

Campaign promotes Syilx/Okanagan language and culture

To support initiative, Nsylixcen t-shirts and water bottles are being distributed across Okanagan

Penticton bylaw officers tear down homeless man’s camp

Bylaw had “serious” safety and fire concerns about the dwelling in the Skaha Lake parking lot.

Interior Health leading the way with innovative therapy for stroke patients

Percentage of ischemic stroke patients who received treatment has risen dramatically

Morning Start: Abraham Lincoln’s dog was also assassinated

Your morning start for Thursday, February 27, 2020

Pedestrian struck by vehicle in Vernon

Patient was taken to Vernon Jubilee Hospital around 8:30 a.m. Thursday

UPDATE: Boy, 5, will donate organs after crash that killed father, son on B.C. highway

Mike Cochlin and sons Liam and Quinn were travelling on Highway 5A

Wet’suwet’en hereditary chiefs to meet today with federal and B.C. governments

Nationwide rail and road blockades have been popping up for weeks

Shuswap boy wins stick from hockey hero with rock, paper, scissors

Chase’s Payton Koch’s exchange with Minnesota Wild’s Kevin Fiala caught on camera

Chinatowns across Canada report drop in business due to new coronavirus fears

Around the world, about 81,000 people have become ill with the virus

VIDEO: Province promotes ‘lifting each other up’ on 13th annual Pink Shirt Day

Students, MLAs, community members gathered at B.C. Parliament Buildings Wednesday

Prepare for new coronavirus like an emergency, health minister advises

About 81,000 people around the world have now become ill with COVID-19

Winnipeg police investigating graffiti on RCMP and other buildings

Manitoba Justice Minister Cliff Cullen denounced the vandalism

Most Read