No more unlocking fees, says CRTC

Telecom regulator bans cellphone unlocking fees, clarifies rules for so-called family plans

Cellphone companies will soon no longer be allowed to charge customers to unlock their devices under forthcoming changes to Canada’s wireless code of conduct.

The new code from the Canadian Radio-television and Telecommunications Commission also says all newly purchased devices must be unlocked, beginning Dec. 1.

The telecom regulator also says unsatisfied customers will be able to cancel contracts within 15 days, as long as the returned devices are in near-new condition and they haven’t used more than half of their monthly usage.

The regulator is also clarifying that only the wireless account holder on family or shared plans can consent to overage and roaming charges, unless others on the plan are expressly authorized to approve the costs.

Data caps will also be tied to single accounts, no matter how many devices are listed on a shared plan.

The CRTC says wireless service providers cannot unilaterally change the key terms of a contract with a customer for voice, text or data services.

The changes come six months after the regulator heard from consumer groups, who said some cellphone companies were violating the code, either passively or actively, and called for the rules to be tightened and enforced.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Numbers aren’t reflecting homeless situation in Penticton

Even with an annual survey, it’s hard to pin down the number of homeless on the streets of Penticton

BC BUDGET: New spaces a step to universal child care

Fees reduced for licensed daycare operators

BC BUDGET: NDP cracks down on speculators, hidden ownership

Foreign buyers’ tax extended to Fraser Valley, Okanagan, Vancouver Island

BC BUDGET: Payroll tax replaces medical premiums

Health spending to increase $1.5 billion for drugs, primary care teams

Last night marks the Okanagan’s coldest night this season

Penticton broke a record at -18 C for the coldest night of the winter

Video: KVR students explore Métis culture and history

KVR Middle School immerses students in Métis culture

How to keep local news visible in your Facebook feed

Facebook has changed the news feed to emphasize personal connections. You might see less news.

BC Cattlemen’s Association calls for remediation of firebreaks to prevent erosion, spread of invasive species

Other concerns are fencing restoration and repair, and a lack of feed for cattle.

Yelling vulgar slur at reporter not a crime says judge

Judge rules ‘vulgar’ slur against reporter was not a public disturbance

B.C. runner takes silver at Pan American cross-country championships

Tyler Dozzi’s medal pushes U20 Team Canada to gold finish

BC BUDGET: NDP push for purpose-built rentals in ‘historic’ $1.6B investment

Hundreds of thousands of new low- and middle-income units coming over three years

BC BUDGET: More for wildfire recovery, campsites

NDP government to hire 20 more Conservation Officers this year

BC BUDGET: Liberals blast ‘tax and spend’ plan

Payroll tax, carbon tax increase threaten growth, opposition critics say

Most Read