Block 300 Casual Steak House saw a busy first week when it opened its doors on June 7. (Photo from Facebook)

Penticton restaurant serves humble pie asking for a second chance

Block 300 Casual Steakhouse had a rocky start and is looking for a second chance from customers

A Penticton restaurateur is ready to serve up slices of humble pie, or cake as it may be.

With much anticipation, the Block 300 Casual Steakhouse opened in downtown Penticton on June 7 to a lineup of 60 people outside their doors, however guests were left with a sour taste after an underwhelming experience. It continued in the following days as the restaurant went into crisis management.

“I come to you with a humble pie story in which everything that could go wrong, did go wrong,” said Fred Trainor, owner of the restaurant.

Block 300 Casual Steakhouse owner Fred Trainer serving up a piece of humble pie (actually cheesecake) after he had to close his downtown Penticton restaurant due to underperformance. He said they have reset and are asking the community to give them a second chance. (Mark Brett – Western News)

Trainor explained that he made some regrettable decisions leading to what he is calling “inconsistent food and lack of proper systems,” along with other mistakes that he is publicly taking ownership of. He also alleges they were victim to “major thefts,” that were investigated by RCMP but charges were not brought forward.

“I had invited my best friend and his wife that opening night and I had to apologize for the experience … it was just a gong show. It was terrible and I feel so badly for the people that tried us in the beginning and I want them to come back,” said Trainor. “When I think back on bad days, I can’t think past that one. But we suck it up and if it isn’t right, we make it right.”

READ MORE: Busy opening week for Block 300 Casual Steakhouse

So one month after opening the doors, after some friendly advice from another Penticton restaurateur, he made the decision to shut down and reset. For 12 days, in the height of tourism season, Block 300 Casual Steakhouse closed to bring in people who knew how to right the ship.

“For those who haven’t tried us yet and those who think we are not here anymore, I want them to come in too because we will knock their socks off. The bar is very high now,” said Trainor.

READ MORE: 300 Block Casual Steakhouse to replace The Elite

It is why for the week of Sept. 16 to 22 he is inviting the public to give the Block 300 Casual Steakhouse a second chance.

“We want to devote this week to acknowledge that you know what, we under-performed for you, but please give us a chance to perform better for you now. I will eat the humble pie for all the mistakes we made and I will serve a slice of it to you when you are finished your dinner. I will be here every night until closing and everybody who comes is getting a piece of Freddie’s humble pie at the end of the evening,” said Trainor.

The owner said if he was to do it all over again he wouldn’t have set an opening date after renovating what use to be The Elite into a modern restaurant. He now believes they have the proper staff and policies in place to provide the level of service that the community deserves.

The Block 300 Casual Steakhouse is open weekdays from 11 a.m. to 9 p.m. (or until the last customer leaves) and on weekends they will open at 5 p.m. and will close at 10 p.m. An express lunch is served from 11 a.m. to 3 p.m. and happy hour is from 3 to 5 p.m.

To report a typo, email: editor@pentictonwesternnews.com.


@PentictonNews
editor@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Keremeos winery co-owned by Dr. Bonnie Henry

B.C.’s provincial health officer is part of the original ownership group of Clos du Soleil in Keremeos

Severe thunderstorm watch in effect for Okanagan, Shuswap

Environment Canada is forecasting strong wind gusts, large hail and heavy downpours in parts of the Interior

WorkSafe BC conducted 70 inspections in the Okanagan amid B.C.’s reopening plan

WorkSafe BC has conducted 100 inspections at restaurants across the province since May 19

EDITORIAL: Revisiting alcohol consumption

A proposal to allow alcohol consumption in some public spaces in Penticton deserves consideration

Chute Lake Lodge opens June 1, offering glamping, yurt, and ebike rentals

Escape into the wilderness and #lovelocalpenticton when Chute Lake Lodge reopens for the season

11 new COVID-19 cases in B.C. as top doc urges caution amid ‘encouraging’ low rates

Dr. Bonnie Henry also announced that two care home outbreaks would be declared over

District offers safety tips after cougar spotted near Lake Country school

The animal was seen on a walking trail near Peter Greer Elementary Saturday morning

Surrey mayor’s party under fire for ‘sickening’ tweet accusing northern B.C. RCMP of murder

Mayor Doug McCallum says tweet, Facebook post ‘sent out by unauthorized person’

Father’s Day Walk Run for prostate cancer will be virtual event this year throughout B.C.

The annual fundraiser for Prostate Cancer Foundation BC has brought in $2.5 million since 1999

Shuswap man reported missing by RCMP has been found unharmed

Salmon Arm resident apologizes for having caused anyone concern

Emergency crews rush youth to hospital after quadding accident in West Kelowna

West Kelowna Fire Rescue’s new off-road vehicle was used in the rescue

Dr. Bonnie Henry announces official ban on overnight kids’ camps this summer

New ban comes after talking with other provincial health officials across the country, Henry says

Senior man in hospital after unprovoked wolf attack near Prince Rupert

Conservation officers are on site looking for the wolf

VIDEO: NASA astronauts blast off into space on SpaceX rocket

Marks NASA’s first human spaceflight launched from U.S. soil in nearly a decade

Most Read