Interior Health (IH) today (Sept. 8) announced a new list of phone numbers, now actie in the South Okanagan, which aim to provide assistance for specific health care needs. (Black Press file)

Interior Health (IH) today (Sept. 8) announced a new list of phone numbers, now actie in the South Okanagan, which aim to provide assistance for specific health care needs. (Black Press file)

South Okanagan first in Interior Health to receive new health care support lines

New numbers support mental health, substance use, home/community care, chronic disease management

Interior Health (IH) today (Sept. 8) announced a new list of phone numbers which aim to provide assistance for specific health care needs.

These new numbers are focused on the areas of mental health, substance use, home and community care, and chronic disease management services.

The South Okanagan is the first region in Interior Health to acquire these new services. IH explained it is part of a phased roll-out that will be expanded to other areas of the Interior Health region later this year.

Communities included in this first phase include: Penticton, Okanagan Falls, Summerland, Kaleden, Naramata, Oliver, Osoyoos, Princeton, Hedley, Upper Similkameen, Tulameen, Keremeos, Cawston, Olalla and Lower Similkameen.

READ MORE: Update: Smoke from United States wildfires prompts air quality statement for Okanagan

READ MORE: Thousands of students return to schools as new COVID-19 cases emerge

IH’s new Mental Health and Substance Use (MHSU) line can be accessed during regular business hours, at 310-MHSU (6478).

This line is for those seeking support with mental health concerns including anxiety, depression, paranoia, psychosis, or if they’re unsure if they need support. Those with ongoing difficulties with substance abuse can also call this line.

The caller will be directed to the appropriate service.

Alternatively, IH’s other new number, 1-800-707-8550, is for those seeking support with home and community care.

Specifically this line is for those seeking support with community nursing, occupational therapy, physiotherapy, dietitian, social work, speech language, and respiratory therapy. Those seeking home support for daily living, including medication assistance and in-home respite can also call this number.

In addition, those needing adult day service and those with questions about eligibility for funded assisted living and long term care homes can also call this line.

Finally, this line is also for those who need assistance finding chronic disease management programs, those seeking help with diabetes, cardiac health, kidney care, palliative care service, community nursing, social work, hospice care and acquired brain injury service.

The caller will be directed to the appropriate service.

IH explained these phone services have been developed in response to feedback from clients and the public, to make it simpler for people to find and access the services they need.

IH noted that these new single-point-of-access numbers do not replace existing contact numbers.

These include IH’s crisis line (1-888-353-2273), 811 (HealthLinkBC), acute or emergency services, or 911. People requiring services after regular business hours should consider these alternatives.

For more information, visit

READ MORE: Coquihalla crash victim awarded $9 million in BC Supreme Court

READ MORE: Road rage fist fight breaks out on Highway 97 in Kelowna


Like us on Facebook and follow us on Twitter.

Health and wellness

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Participants are encouraged to light a candle and watch the streamed event from home as speakers honor the lives of those lost to overdose from Gyro Bandshell in Penticton April 14, 2021. (Facebook photo)
Vigil for 5th anniversary of B.C. overdose crisis to be held in Penticton

To honor the lives lost to the overdose crisis and bring a call of action to policymakers

The Regional District of Okanagan-Similkameen will speed up the process for hospitality businesses looking to set up patios during the latest COVID-19 restrictions. Under the most recent restrictions, indoor dining is prohibited, but patio dining is allowed. (John Arendt - Summerland Review)
Regional District of Okanagan-Similkameen speeds up patio permit approval

Initiative to help hospitality businesses affected by latest COVID-19 restrictions

B.C's COVID-19 dashboard shows the peaks and valleys of cases prior to the record daily report of 132 on April 9, 2021. (Dashboard image)
Interior Health has record day of COVID-19 cases

132 cases reported Friday, April 9, more deaths in Vernon hospital outbreak

The Town of Oliver’s Town Offices, which the town wants to get designated a heritage site. (Black Press)
Oliver council to weigh nixing alerts for water leaks

Staff say the policy has served its purpose in fixing the majority of leaks

A small wildfire near Apex Mountain was added to B.C. WIldfire’s dashboard April 8, 2021. (B.C. Wildfire)
Small wildfire near Apex Mountain under control

2021 has seen an early start to the wildfire season

B.C. Health Minister Adrian Dix and Premier John Horgan describe vaccine rollout at the legislature, March 29, 2021. (B.C. government)
1,262 more COVID-19 infections in B.C. Friday, 9,574 active cases

Province’s mass vaccination reaches one million people

Vernon Secondary School. (Google Maps)
Case of COVID-19 at North Okanagan high school

VSS exposure announced late Friday, April 9

Librarian Katie Burns with the Fraser Valley Regional Libraries poses for a photo in Chilliwack on June 18, 2019. Monday, April 12, 2021 is Library Workers’ Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of April 11 to 17

Library Workers Day, That Sucks! Day, and Wear Your Pyjamas to Work Day are all coming up this week

The Royal’s 1951 visit to Revelstoke. (Photo by Revelstoke Museum and Archives #17)
PHOTOS: Prince Philip visited Revelstoke – twice

The prince died April 9 at the age of 99

Nolan's Pharmasave in downtown Vernon received 200 AstraZeneca COVID-19 vaccines Friday, April 9, 2021. (Brendan Shykora - Morning Star)
AstraZeneca vaccines arrive at Vernon pharmacies

Four pharmacies in the city received doses of the COVID-19 inoculant Friday

The RCMP were called to the Alchemy Studio on Thursday, April 8. (Contributed)
Revelstoke yoga class fined for defying COVID-19 orders

The RCMP were called to the Alchemy Studio on April 8

An East Hill resident had their leaf bags torched in front of their home overnight April 8. Less than two weeks prior their garbage can was lit on fire too. (Taryn Allen photo)
Garbage, leaf fires spark fear in North Okanagan

First an East Hill residents’ trash can, then bagged leaves were lit on fire

Okanagan-based All Are Family Outreach Society, which provides support to those struggling from Armstrong to Kelowna, is in need of a new headquarters after leaving a Winfield church in June 2020. (All Are Family Outreach photo)
Okanagan outreach society in ‘desperate’ need after storage unit break-in

All Are Family Outreach had $4,000 in tools stolen from its donation shipping container

Most Read