This letter is long overdue and I feel compelled to write to you, to give our opinion concerning the care at Summerland Seniors Village.
My mother, Melva Austin, moved into Summerland Seniors Village about three years ago. I have to tell you that she is having the time of her life. She loves all the care aides and staff. I’ve seen them hug her and tease her, and always treat her with respect and caring. She has some early dementia and doesn’t always remember to sign up for things, so she is invited on a more personal level, so she doesn’t miss out on anything. She loves the food and the servers. She loves the entertainment and the gab sessions in the Bistro. She is far more active and engaged now than if she were still on her own. Our family thanks you all.
We are so lucky to have such a wonderful facility in our little city, and I am so grateful to you all. I personally feel that it is my responsibility to continue being very involved in my mother’s everyday life, and that together with you, her happiness and well-being is so much easier for my family to achieve. I have complete faith that she is in excellent, competent, caring hands, and that alone is such a relief for me.
Without Summerland Seniors Village, I honestly shudder to think what would happen to some of the elderly folks in our community. No system is ever perfect, and unfortunately some problems will arise, as is the case with any of the other care facilities in Summerland.
In closing, I just want to say thank you all for your professionalism and kindness with my mother and my family. You truly are appreciated.