Family left in the dark

On Jan. 27, we came home from work and school to find that our power had been disconnected, but were unable to do anything about it because the ridiculous clerk office hours (closes at 4:30 p.m., many people don’t even finish work until 5 p.m.).

We have two children and no family should be left in the dark and without any heat during the winter months.

I was surprised and unaware of any possible disconnection for late payment because I did not receive a ‘Blue’ reminder in the mail. I’m used to the blue reminder system, and know from past experiences that this amount must be paid immediately. Sometimes, things do get lost or redirected in the mail, this is why I think that the City of Penticton should have a better system in place for when these things happen or a much more forgiving late-system in place.

I received my bill on Jan. 19, and then eight days later was cut off. As the city may know, times are tough financially for people, especially for families following the holiday season.

I would hope that in the future, they could implement some sort of call-out system that could remind people that they are in arrears or give more notice to the people of Penticton before cutting their power. Maybe even review our city bylaws, ‘Disconnection for non-payment’, to allow for more notice. I know that Fortis, Telus, Shaw or any other large service company will allow more leniency and not shut off their service for a matter of $60.

TimeLine: Dec. 31, 2010 made a payment of $100 for arrears amount; new bill, date Jan. 14, 2011; bill received on Jan. 19, 2011 (No ‘Blue’ reminder); power shut off Jan. 27, 2011.

I hope that in the future there can be a better and more caring system in place for the families of Penticton.

Erica McDowell

 

Penticton

 

 

Just Posted

Video: Update one man arrested in Okanagan Falls

The RCMP has requested the school go into lockdown

Christmas hamper volunteers pitch in to give back to Penticton

Volunteers begin work in preparation for Salvation Army hamper distribution

New acting vice principal for Penticton Secondary School

The Board of Education of School District No. 67 (Okanagan Skaha) announced a new appointment

TGIF: South Okanagan events

Live theatre, concerts, events, art exhibits and more from around the South Okanagan

Osoyoos, Oliver jump into grant pool

Oliver applies for $100,000 grant to explore building indoor pool for Osoyoos, Oliver residents

What’s happening

Find out about the events happening in your community this weekend

Interior Health holding immunization clinic in Vernon Saturday

IH issues list of Okanagan meningococcal immunization clinics

Court denies WestJet’s bid to toss out discrimination lawsuit of former worker

Mandalena Lewis is suing WestJet over allegations of gender-based discrimination

VIDEO: 3 months later, rescued sea lion released back into ocean

The young animal was found in Campbell River three months ago

Michaels: Big Brother has become a big letdown

“You have nothing to fear if you have nothing to hide, but privacy should still have some appeal.”

Sagmoen neighbours recall alleged hammer attack

Woman was screaming outside Maple Ridge townhouse in 2013

One convicted, two cleared in 2014 deaths of men in B.C.’s Cariboo

Andrew Jongbloets convicted of manslaughter in deaths of Matthew Hennigar, 23 and Kalvin Andy, 22

Accused Shuswap drug smuggler to be extradited

Supreme Court of Canada upholds extradition order for accused Shuswap drug smuggler, Colin Martin

AHUS patient Shantee Anaquod is home for Christmas

Less than a month after receiving first dose of $750K drug, 23 year old healthy enough to go home

Most Read