LETTERS: Reeling over level of care

Why were two seniors in the 80’s made to wait over an hour before it was their turn to be seen by the doctor on duty?

One week has passed since I heard of my neighbour’s ordeal at one of our walk-in medical clinics and I am still reeling over their experience on how their emergency was handled.

My neighbour, with a heart  condition, is a full-time care giver to his wife with Parkinson’s of several years. She had taken a fall and suffered a severely lacerated four inch gash on her arm, requiring eight stitches. It happened  as she tried to move between her bed and wheelchair.

My point is why were two seniors in the 80’s made to wait over an hour, her arm profusely bleeding, before it was their turn to be seen by the doctor on duty. I am curious. What is our walk-in clinic’s policy with regard to making exceptions on placing genuine emergency charts ahead of the others waiting in line?

Edith Tingle

Penticton