A Penticton woman was dismayed after she was refused taxi service while trying to transport bleeding baby rats to the vet.
Chelsey Johnson, 23, has been a proud owner of pet rats for three years. However, her recent experience with a driver for the Penticton-based taxi service Klassic Kabs has her wishing some people would have more respect for her pet of choice.
Johnson had just purchased two new baby rats “the size of Bic lighters with legs” from a local pet shop with a friend.
Her plan was to have the babies share a cage with a six-month-old male rat which had recently been re-homed to her. So she brought the adult rat along with her to pick-up the two babies.
While waiting for a taxi to head home with her three rats, the adult rat, named Drake, attacked the two babies, killing one and badly injuring the other. While Johnson was trying to separate the rats, Drake also bit her hand.
With one dead baby rat, one hanging on for its life and another murderous rat, Johnson was suddenly in need of a veterinarian.
“As soon as he killed those babies I was like ‘we need to go to the vet, we need to put the baby down and I need to euthanize this obviously aggressive rat,’” said Johnson.
When her taxi arrived, Johnson told the driver she needed to go back into the pet shop to wash the blood off her hand and then head straight to the vet.
The driver was caught off-guard and would not transport Johnson and her rats to the vet.
“If that was somebody’s dog or cat that had just been hit by a car, I’m sure he wouldn’t have hesitated,” said Johnson of the cab driver.
Taxi drivers have the right to refuse service to anyone at their own discretion, explained Shawna Severinski, dispatch manager for Klassic Kabs.
Severinski said in this case the driver refused service because of COVID-19 concerns. “Basically, with COVID-19 there was no way we could allow open blood into the car under any circumstances,” said Severinski. “That’s really the only reason the driver wouldn’t take them, because the animals were attacking each other and bleeding all over the place.
“Every driver has the right to refuse service on any trip.”
A life-long owner of rats herself, Severinski expressed great sympathy for Johnson. “I’m so, so sorry for her loss. I understand (Johnson’s frustration) completely. But unfortunately, in this circumstance, I understand the driver’s point of view as well,” Severinski said. “We have to think of the safety of all of our customers.”
Johnson said she would not have had a problem with the driver refusing service if he would have done it in a different manner.
“He could have done it many other ways rather than laugh and be disgusted and drive away,” she said.
The Western News has attempted to contact the driver but he was not immediately available for comment.
After being denied service, Johnson called a different local taxi company, Eco-Cab.
Darren Regnier was the Eco-Cab driver who eventually picked-up Johnson and her rats, he also happens to manage the company.
Not only did Regnier accept Johnson and her rats into his vehicle; he was quick to jump out of his car and assist in any way possible, said Johnson.
He says he had no qualms about giving Johnson a ride because the rats were in a carrier and she had washed away any blood.
“She was very careful to tell me right away with what she dealing with,” said Regnier.
Regnier was not concerned, he said, because the extensive cleaning measures his company has put in place due to COVID-19 have made it very easy to clean his cab.
“We sanitize the cars after every trip now anyways,” he said.
He also had no concerns about rat, or even human, blood spreading coronavirus.
“It’s just a common sense thing to me,” said the long-time taxi driver. “I don’t see the correlation between COVID and a rat. It (coronavirus) spreads from droplets from your sinuses or mouth.”
Health authorities have confirmed Regnier’s thoughts to be true.
Regnier said Johnson’s situation was tame compared to many other situations he’s seen during his 26 years of driving a taxi.
“Some of the characters we pick-up in this business… a little blood from a rat or on her finger… how many people do we pick-up that have cuts on their hands, you know? People are dirty. I’ve picked up a lot of people that are really dirty,” said Regnier.
Regnier does, however, agree that the initial taxi driver was within his rights when he refused Johnson service.
But he also echoed Johnson’s thought that the driver could have refused service in a more professional manner. “We do have the right to refuse anybody and I really believe in that rule,” he said. “But the way he went about it was the problem. He made a joke, he laughed about it, he was very sarcastic from what I understand and that, to me, was the problem.”
Upon arriving at the vet, Johnson was able to have the injured baby rat put-down humanely and also found a home without any other rats for the older, aggressive rat.
Currently the happy owner of six other pet rats, Johnson says, after this experience, she’ll be sticking to Eco-Cab from now on.
Johnson holds three of her “newest babes” Stuart Little (left) Jimmy Neutron (middle) and Dennis the Menace (right). (Contributed)