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City of Penticton launches COVID-19 call centre

Call centre established to answer questions about impacts of COVID-19 to city services
The City of Penticton has launched a call centre to field all COVID-19 related questions that pertain to the city. Reception at City Hall remains open. (Google Maps)

In an effort to share accurate and timely information concerning recent decisions intended to slow the spread of COVID-19, the City of Penticton has opened a call centre to handle specific inquiries on impacts to City services and programming.

READ MORE: B.C. prepared to ‘test, test, test every suspected case’ of COVID-19

“Following this week’s decision to close City facilities and cancel recreation programming, residents with questions resulting from these decisions can reach out to the call centre for help,” said Emergency Operations Centre public information officer, Philip Cooper.

To support all efforts locally, provincially and federally to coordinate and share information and operationalize decisions, the City has opened its Emergency Operation Centre (EOC) during daytime business hours.

“In the event that further actions are required locally, our activated EOC will ensure we’re in a strong position to respond in a fast, coordinated and joint manner that supports the health and safety of our community,” said Penticton Emergency operation centre director, Larry Watkinson.

The call centre is staffed between the hours of 9 a.m. through 4 p.m. Monday to Friday and can be reached by dialing 250-490-2345.

In addition, the City of Penticton has prepared a business continuity plan that has been enacted and updated as the local situation evolves.

READ MORE: COVID-19: City of Penticton facilities close, meetings cancelled

READ MORE: COVID-19: Penticton long-term care centres quick to put visitation restrictions in place


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Jesse Day

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