Why spend hundreds of thousands of dollars promoting Penticton as a great vacation destination when some businesses apparently inflate their prices to make hay while the sun shines?
My granddaughter and her teenage friend visited Penticton recently. Among their list of to-dos was a float down the channel. When they arrived at the start point for their channel cruise, they discovered that their floatie was only half full of air.
They asked Coyote Cruises to fill their tube to a safe level. To their amazement (and mine) they were charged $15 for the service. I know that air isn’t free any more like the good ol’ days, but $15 to fill a partially inflated tube is a bit much.
I also went online and checked out Coyote Cruises customer satisfaction rating. I was not surprised to see that it wasn’t very high. I wonder why?
I thought that the priority for any tourism destination was to attract, hold and satisfy visitors. There is no future in attracting visitors if we don’t provide the satisfaction part.
Karl Crosby
Penticton